Quality Assurance (QA)

We are audited by EQA and have the following standards :

• ISO 9001:2015 (Quality Management for the provision of language services, including confidentiality agreements and data transmission and information security)
• ISO 17100:2015 (Translation Standard)
• ISO 13485:2016 (Translation Standards for the medical-healthcare sector)
• ISO 14001:2015 (Environmental Management System for translation services)
• ISO 27001:2014 (Information Security Management System)

It means Pangeanic will run a tailored end-to-end translation process designed to avoid any errors:

1. We will assign a Project Manager who will work on your translation project. The Project Manager will understand your operations, style in the source language and any particular instructions.
2. We can receive, store, manage and make available every translation assignment securely via our in-house dedicated servers.
3. Using the expertise of our internal proofreaders and checkers, we will gather feedback on our work and our translators using translation quality metrics built in our translation management system.
4. We will provide full traceability and transparency on who has entrusted any translation jobs from your organization and cost. This will also be available to you using our Translation Management System.
5. We will ensure the best rates we have negotiated at global level with professional translators.
6. As your translation company of choice, we are committed to review our performance with you regularly, holding meetings every quarter or providing monthly /quarterly reports on performance, translation memory savings, punctuality, etc.