Data/information is not available or disclosed to third parties, unauthorized persons, or other entities or processes.
CERTIFICATES AND EXCELLENCE
The company has been independently audited since 2005 and renews its certifications every year.
All our staff, both internal and external, are committed to the Pangeanic Quality Principle. This also applies to all our technology-related services and the human relationship we always seek to establish with our external providers and clients, who have the final say in what we do. We are always open to suggestions for improvement from our clients, as they are the key to product and service development.
You can review our System Policy, System Objective Statement and General Security Policy of the Information Security Management System here.
“Many of the concepts that make up Pangeanic's work philosophy are based on the famous "first time right" concept, which is why our organization focuses above all on quality, offering full traceability and complying with international industry standards.” Manuel Herranz, Pangeanic CEO
Our clients require and demand a robust and reliable environment for their projects. This is how Pangeanic has built its brand reputation and grown its business. Quality Assurance in translation processes permeates everything we do at Pangeanic. Not only do we have the certification to prove our processes, we apply quality measures to guarantee professional translations in all our projects.
We prioritize fulfilling our clients' needs. Following our work ethic and in order to provide the best translation service, we are always striving for improvement.
With post-editing we can provide a quality service in a much shorter period of time, which is ideal for fast translation services, or for creating data for AI systems. Machine translation allows us to provide a fast translation service to a tight deadline and at a low cost. We reduce human effort in translation, but not quality. We ensure that texts are checked and proofread by experienced linguists, guaranteeing that all specifications given by the client are met.
COMMITTED TO QUALITY
An ISMS is a systematic approach based on three pillars: processes, technology and people that help you protect and support your organization's information through effective risk management.
It enables compliance with many laws, including the EU's GDPR (General Data Protection Regulation), as well as many national (APPI in Japan, LGPD in Brazil, etc.) and regional (CCPA in the U.S.) privacy laws that focus on protecting three key aspects of information:
We offer a quality translation service no matter what your needs or the size of the document. Our processes are independently audited and certified every year.
No matter the size, we ensure that all our clients can rely on carefully selected, tested, trusted and verified quality translators.
We ensure the quality of your projects:
We assign you a project manager
Total security thanks to our servers
We use quality metrics
We offer full traceability and transparency of assigned translators
We guarantee the best rates
We review performance for continuous improvement
Like any other supplier of goods or services, a translation company, along with the individual translator, has ethical and legal obligations to the buyer or the contracting party. With the development of language industry services on a global scale, this has proved to be of enormous importance. For the protection of both parties, standards have been developed that seek to detail their mutual duties.
Pangeanic was a leader in the implementation of the European translation standard EN 15038 (now ISO 17100) in Spain, and its quality control processes were recognized with ISO 9001 and ISO 17100 after an independent audit. Pangeanic was awarded a post-exposure contract by the European Union in 2007. Other ISO standards we have: ISO18587:2017, ISO 14001, ISO 27001.