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Certifications

Many of the concepts that make Pangeanic’s work philosophy are based on the famous “first time right” concept. It follows that our organization should be quality-focused, offer full traceability and comply with international industry standards.

Pangeanic was a leader in the implementation of European translation standard EN 15038 (now ISO 17100) in Spain, its QA processes being recognized to ISO 9001 and ISO 17100 after an independent audit. Pangeanic was awarded a post-editing contract by the European Union in 2007. The company is also recognized as the first language company in Spain and one of the few in Europe to obtain Information Security ISO27001, being specifically qualified for healthcare translations / medical device translation services through its ISO13485.

 

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Trusting translations may be a daunting exercise for many. Your texts, websites, reports and documents end up in a language you do not understand. Sometimes, it is only the professional’s word that acts as a guarantee.

Fortunately, translation has evolved into a technology field – and as such, its results are measurable: there are applications that create terminology databases, technologies capable of checking terminological coherence over thousands of files, applications that tag text for pre-translation. There are accuracy levels, levels of satisfaction and translation metrics. Translation has developed into a technical activity managed by technical staff, out of which ROI is measurable. Standards of quality and documentation were originally developed for manufacturing companies. The International Organization for Standardization is responsible for maintaining the codes for all types of services, which obviously include the ISO 9000 series.

Pangeanic places a lot of importance on the proof-reading process and pre-release approval by an independent linguist. This ensures that the translation has been read, its accuracy checked and its suitability in the target language tested and approved before being released to the public. It is not a costly process and it can be done by the client’s local agents, another company or Pangeanic itself. Most importantly, it means compliance with ISO 17100. Furthermore, Pangeanic offers full traceability of each step (translation, proof-reading, changes, final approval, and release). All this data is kept electronically, as well as all changes made in the text leading to the final version.

It used to be said that translation was the fine art of re-creating the original version in a foreign language. A craft. It is true. Beyond certifications, the best translations into other languages are said to be those where the translator is invisible, where the text just reads as if it had been originally created in that language. This is not just the invisibility of the translator, but the invisibility of the translation process.

ISO 27001 – Quality Certification

ISO 27001 sets out the requirements for implementing an ISMS (information security management system). An ISMS is a systematic approach to risk management, containing measures that address the three pillars of information security: people, processes and technology. 

For all its digital operations, including work-from-home, Pangeanic has data breach policies, access levels to information to all its staff, a robust cyber-security policy for all its infrastructure and anonymization services when required.

For further information on the ISO 27001 certification, please click here.

ISO 27001 – Quality Certification. Pangeanic

ISO 17100 – Translation Standard

Pangeanic was a leader in the implementation and certification according to European translation standard EN 15038 in Spain, now ISO 17100.

Our translation company places a lot of importance on the proof-reading process and pre-release approval by an independent linguist. This ensures that the translation has been read, its accuracy checked and its suitability in the target language tested and approved before being released to the public. It is not a costly process and it can be done by the client’s local agents, another company or Pangeanic itself. Most importantly, it means compliance with Translation Standard ISO 17100.

For further information on the translation standard ISO 17100, please click here.

ISO 17100 – Translation Standard. Pangeanic
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ISO 13485 – Translation Standards for the Medical-Healthcare Sector

In 2018 Pangeanic has been certified ISO 13485:2016, as an additional step towards excellence in medical devices translations. Our ISO 9001:2015 certification assures quality management; ISO 17100 certification assures the translation process itself, and ISO 13485 establishes a more specific framework for medical devices translation to be used by manufacturing companies.

Pangeanic, as a certified company under this standard, has documented procedures for both, specialized linguists in the healthcare sector, and the translation process, to ensure quality and excellence to all our clients.

For further information on the translation standard ISO 13485, please click here.

ISO 13485 – Translation Standards for the Medical-Healthcare Sector. Pangeanic

ISO 9001 – Quality Certification

Our translation company is quality-focused, offers full traceability and complies with international industry standards.

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). This standard is to demonstrate Pangeanic’s ability to consistently provide services that meet our customers and regulatory requirements. It is the most popular standard in the ISO 9000 series and our mainframe for translation services. Pangeanic’s QA processes are recognized by ISO 9001.

For further information on the ISO 9001 certification, please click here.

ISO 9001 – Quality Certification. Pangeanic
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ISO 14001 – Quality Certification

ISO 14001 certification brands Pangeanic as an environmentally responsible organization. It demonstrates our full commitment to reducing our environmental impact and footprint and to meet stakeholder expectations of sustainability and respect with the environment, including digital operations.

For further information on the ISO 14001 certification, please click here.

ISO 14001 – Quality Certification. Pangeanic

ISO 18587 – Quality Certification

We listened to our clients and wanted to satisfy their needs. Following our work ethos and to provide a good translation service, we worked for ISO certification and obtained ISO18587: 2017 Standard “Post-editing the result of a machine translation” in 2020. (Pangeanic is one of the few companies that can claim a post-editing pedigree back to 2007, with a post-editing contract for the bodies of the European Union!)

 

With post-editing, we are able to provide a quality service in a much shorter period of time, which is ideal for a fast translation service for information (not publication) or to create data for AI systems. Machine translation allows us to provide a fast translation service within a tight deadline and at a low cost.

With post-editing, Pangeanic reduces the human effort in translation, but not the quality. After machine translation, our company ensures that the texts are verified and proofread by experienced linguists, guaranteeing that all the specifications given by the client are met. We always recommend that machine translation systems are owned by our clients and that they have control over their performance and retraining to suit their terminology and style. 

Our procedures ensure compliance with terminology consistency requirements, all target language spelling conventions (syntax, spelling, punctuation, etc.) and the application of the client’s terminology.

ISO 18587 – Quality Certification. Pangeanic

What is an ISMS?

An ISMS is a systematic approach resting on three pillars: processes, technology and people that help you protect and manage your organisation’s information through effective risk management.

It enables compliance with a host of laws, including the EU GDPR (General Data Protection Regulation), as well as many national (APPI in Japan, LGPD in Brazil, etc.) and regional privacy laws (CCPA in the US). It focuses on protecting three key aspects of information:

1) Confidentiality: Data / information is not available or disclosed to third parties, unauthorized people, or other entities or processes.

2) Integrity: Data / information is complete and accurate, and protected from corruption.

3) Availability: Data / information is accessible and usable only by the authorized, intented users.

Where does ISO 27001 fit in?

ISO 27001 is the international standard that provides the specification for a best-practice ISMS and covers the compliance requirements.

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Benefits of an ISMS

At Pangeanic, we are firm believers that an ISO 27001-compliant information security management system does more than simply help comply with data security and privacy protection laws to win business. It provides the re-assurance to all our clients that Pangeanic also:

  • Secures client information and transmission in all its forms and shapes: An ISMS helps protect all forms of information, whether digital, paper-based or in the Cloud.
  • Increases Pangeanic’s resilience to attack: Implementing and maintaining an ISMS has significantly increased our resilience to cyber attacks. 
  • Manages all client information in one place: An ISMS provides a central framework for keeping your organisation’s information safe and managing it all in one place. 
  • Responds to evolving security threats: Our ISMS reduces the threat of continually evolving risks by constantly adapting to changes – both in the environment or inside our organization,
  • Reduces costs associated with information security: By establishing a clear risk assessment and analysis, our ISMS has reduced costs spent on indiscriminately adding layers of defensive technology that might not work. 
  • Protects confidentiality, availability and the integrity of the data of each of our clients: An ISMS offers a set of policies, working procedures, as well as technical and physical controls to protect the confidentiality, availability and integrity of your information. 
  • Improves company culture: An ISMS’s holistic approach covers the whole organisation, not only the IT department. This has enabled all Pangeanic employees to readily understand risks and embrace security controls as part of our everyday working practices.

Where we are

USA

Boston

One Boston Place
Suite 2600
Boston MA 02108
(617) 621-4084
[email protected]

New York

228 E 45TH St Rm 9E
10017-3337 New York, NY

[email protected]  

Europe

Valencia

Pangeanic Headquarters

Av. Cortes Valencianas, 26-5,

Ofi 107

46015 Valencia (Spain)

(+34) 96 333 63 33
[email protected]

London

Flat8, 279 Church Road,
Crystal Palace
SE19 2QQ
United Kingdom
+44 203 5400 256

[email protected]

Madrid

Atrium
Castellana 91
Madrid 28046
Spain
(+34) 91 326 29 33
[email protected]

Asia

Hong Kong

21st Floor, CMA Building
64 Connaught Road Central
Hong Kong
Toll Free: +852 2157 3950
[email protected]

Tokyo

Ogawa Building 3F

3-37 Kanda Sakuma-cho

Chiyoda-ku, Tokyo

101-0025

[email protected]

Shanghai

Tomson Commercial Building,
Room 316-317
710 Dong Fang Road
Pu Dong, Shanghai 200122, China

[email protected]