The Supplier will implement customer corrections cost-free, provided they are clear
translation mistakes and not preferential changes.
The Supplier commits to deliver on the requested date. Before accepting a job, they
will evaluate if they can meet the deadline and then assure timely delivery by any
means. The Company shall be entitled to cancel an order free of charge if the
Supplier is not able to deliver by the due date. Any payments already made for the
item in question shall be reimbursed immediately.
The Supplier agrees to be a suitably qualified translator to undertake the job and to
be available for the duration of the project. In case the Supplier is working as a team,
prior notice will be given to The Company’s job manager. The Supplier will ensure
the same translator (or team) is used for future updates, whenever possible.
The Supplier commits to do their best efforts to communicate and exchange project
related experiences within their team and with The Company.
The Supplier commits to do their best efforts to accept technical improvements (e.g.,
translation tools) and participate in training sessions if required. The Supplier must
notify us immediately by fax, e-mail, or telephone call if he/she cannot meet this
deadline. When the translation is to be sent to our desktop publishing operators,
you must ensure to be sufficiently qualified to work in a competent manner in the
package specified by the job manager.
The fee shall be the one agreed at the beginning of the project.. Any text re-sent by
our desktop publishing department or by any of our language departments for
subsequent checking by the translator where The Company believes there is an
inconsistency, error or omission will be free of charge. In this respect, any work
which has not spelt-checked or lacks the quality control procedures as stated in our
Checklist will be returned for re-work. Where repetitive lack of compliance to our
typing and translation rules or other quality rules leads to inadmissible time-
wasting, the company keeps the right to deduct a reasonable percentage of the